Provide evidence
POST {{base_url}}/v1/customer/disputes/:dispute_id/provide-evidence
Provides evidence for a dispute, by ID. A merchant can provide evidence for disputes with the
WAITING
FOR
SELLER
RESPONSE
status while customers can provide evidence for disputes with the
WAITING
FOR
BUYER
RESPONSE
status. Evidence can be a proof of delivery or proof of refund document or notes, which can include logs. A proof of delivery document includes a tracking number while a proof of refund document includes a refund ID. For other evidence type, notes and documents can be given. The following rules apply to document file types and sizes:
- The merchant can upload up to 50 MB of files for a case.
- Individual files must be smaller than 10 MB.
- The supported file formats are JPG, GIF, PNG, and PDF.
To make this request, specify the dispute ID in the URI and specify the evidence in the JSON request body. For information about dispute reasons, see dispute reasons .
Request Body
[{"name"=>"evidence-file", "value"=>nil, "datatype"=>"null"}, {"name"=>"input", "value"=>"{\"evidences\":[{\"evidence_type\":\"RECEIPT_OF_MERCHANDISE\",\"evidence_info\":{\"tracking_info\":[{\"carrier_name\":\"FEDEX\",\"tracking_number\":\"122533485\"}]},\"notes\":\"Test\"}]}", "datatype"=>"string"}]
HEADERS
| Key | Datatype | Required | Description |
| Content-Type | string | | |
RESPONSES
status: OK
{"links":[{"href":"https://api-m.sandbox.paypal.com/v1/customer/disputes/PP-R-EYZ-10065656","rel":"detail","method":"GET"}]}